I am a huge fan of the Hot Chocolate Series. I have run in person and virtual many times.
I have also directed races and understand some of the logistic challenges faced, that being said... this event was modified from its original duration because of weather,

The good: SWAG is always a plus. This year's Hoodie was great. The energy and support from the race staff/volunteers were great.
The bad: Parking in Philly close to race start is always...interesting. You are almost certainly paying for parking and almost certainly walking. There isn't much bad about the folks at Hot Chocolate, however with the weather there were a few complaints; mostly the 'merch tent' was kicking people out because it wasn't a shelter from the rain.

Signing up / Pre race communication: Part of the benefit of having run this race in the past is all my information is pre-populated. It was quick and painless to sign up. Communication from the race was tolerable. There was enough communication leading up to the race that I remembered the race was coming but not so much communication that I regretted signing up for the race.

Expo: Didn't go... Not complaining, but unless you live in Philadelphia you should have the packet mailed. The expo is about 4 hours the night before the race (no way for me to get there without taking the day off work), I would almost rather see a post race expo. Packet Pickup could be morning of and then all the sponsors and vendors could be in the finish festival area.

The Course: There are ample port-o-potties at the start. Thank you!
Running in Philly is generally fun; the course this year had the Schuylkill River on the left going out (Kelly Drive) which is probably easier to coordinate than on Martin Luther King Drive. This year, with the weather there was only 1 race. The 5K was stopped due to lightening about 2 minutes into the race.
Event Staff communicated what they could, when they could, and was
The 10K and the 15K were cancelled and the 5K was re-corralled and everyone went out on the same course. The 10K and 15K there should have been a bridge and a hill...but with the course shortening those were skipped.

Finish Medal was a little weak this year. I appreciate the shape of a chocolate bar and that the ribbon matched my bib. I shouldn't complain, but I did.

Finish Festival: Still had the hot chocolate! There were some sponsors who stuck out the rain (thank you Lidl)

Post race communication: They offered a discount because runners were impacted by the weather which is nice.

All in all, sign up, you'll be happy.