Walt Disney World Marathon Weekend

Walt Disney World Marathon Weekend

Walt Disney World Marathon Weekend

( 159 reviews )
99% of reviewers recommend this race
  • Orlando,
    Florida,
    United States
  • January
  • 3 miles/5K, 6 miles/10K, 13.1 miles/Half Marathon, 26.2 miles/Marathon, Other
  • Road Race
  • Event Website

Amanda Lee

Seattle, Washington, United States
31 26
2017
"The race that never happened- a lesson in communication and customer service."
Overall
T-Shirts/SWAG
Aid Stations
Course Scenery
Expo Quality
Elevation Difficulty
Parking/Access
Race Management
Amanda Lee's thoughts:

*This race was CANCELED*
Why am I writing a review about a canceled race? Because what happened is an important lesson about attitude, customer service and how to be grateful.

So my original plan for the start of 2017 was to run a Coast to Coast to Coast (C2C2C) challenge. This meant running Walt Disney World Half Marathon, a week later running Start Wars Light Side Half Marathon, and a month later run Princess Half Marathon. Well that C2C2C turned into a Vacation to Coast to Coast challenge.

The expo and bib pickup for the weekend was a mess this year. Or at least it was on Thursday. My dad was with me and was running the Goofy but they staff sent us on a wild goose chase trying to find the pins we pre-bought. Long story short, everyone was confused and didn't realize we received them with our bibs. As we left the expo people were grumbling about the weather and weather or not the Half Marathon would happen.

Well Friday came and my family went into the theme parks to carbo load. We chose the Garden Grill, I highly recommend this place. After we finished my dad and I both checked our phones to see if the race was happening. Well it turns out it wasn't but the only notification we received was a FACEBOOK POST. Yes it was a Facebook post, no supporting emails, no supporting Tweets, just a Facebook post. This is one of my frustrations, I did not find out the race was "officially" canceled until 11pm via email the night before the race. I understand it was a game time decision because of the weather situation but there were other ways to notify participants and their families. runDisney could have sent a notification text and email via runner tracking along with the Facebook post but waiting 2 hours to send the email was frustrating. I do agree with their decision to cancel the race and I am happy runDisney did the right thing for the safety of their participants, staff and volunteers.

runDisney did offer many options to refund the runner. You could go to the expo and get a full Marathon bib for Sunday, get a gift card for the full entry fee, get 2 one day park tickets, or get a transfer entry. I chose the transfer entry but have yet to receive some sort of confirmation. I am very grateful runDisney offered participants options for the canceled race I do wish there was a bit more Disney magic when it came to communication post race weekend. I know I am supposed to receive a finisher medal but honestly I have no clue when that will arrive. I did receive my Coast to Coast medal at Star Wars even though I did not run a race in Florida. I did bring it with me to Princess so I could take pictures with it after running my "third" half. I am also grateful that I did get to have a family vacation at Disney World. We were able to spend more time together since I did not run the race. There was a silver lining in all of the disappointment.

I do recommend this race weekend. You run through two theme parks and get to see all of the characters. I would caution running this race over the next two years due to the added number of transfers from this year's canceled race.

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