I am absolutely disappointed in the Rock 'n' Roll company as a whole. I signed up for the 2020 DC FULL marathon. As we are all aware, this got cancelled due to covid. The deferral to November also gets cancelled. No problem, they offer transfers to other RnR races so I'll just defer to the Seattle RnR full marathon since that's closer to home--until they discontinue that distance and I have to bump down and sign up for the half in June 2021. Covid happens again, and my June 2021 date becomes June 2022. Then without notice, they email me today and say "here are more transfer options due to the recent announcement of Seattle 2022". The problem is that I never received announcements of Seattle 2022 getting cancelled. Now all of my transfer options are half-marathons, and they don't take into account that I initially paid for the full marathon. So I'm currently going to have to defer to a race that is 2.5 years after my initial sign up date, for a distance that is half of what I've paid for, with a company that I can't trust to hold a cup of water without dropping it.

Working with RnR has been a nightmare and a half. In my 10+ years of racing, I've never signed up with an organization that has been this awful at managing or communicating with their athletes. I've also never experienced a pandemic, but all my other races that were cancelled have been handled much better!